How leading technology firms are increasing customer satisfaction with ServiceClarity.
One of the biggest challenges that technology firms face is collating tons of data, from all of their different services, and struggling to make sense of it.
ServiceClarity can collect all your data, from multiple data sources, to one report view.
Sharing reports through an automated scheduling process allows key decision makers to view reports weekly without ever having to manually create a report again.
I’ve saved weeks of collating data to generate reports and identified key insights into our current JIRA workflow just through ServiceClarity’s Proof of Value Program alone. Now that we can provide real-time reports to our customers, it has increased customer satisfaction, allows us to manage expectations through monitoring our SLAs and more importantly ensures that we no longer have unproductive meetings, as we can now track whether or not reports have been viewed before any management or client meetings. We could not have wished for a better outcome when we came to ServiceClarity with our reporting challenges Director of Customer Support from a Leading US HealthCare Technology Vendor