Monitor and track customer support KPIs, providing a clear succinct real-time dashboard to get an accurate picture of your organisation. Gain key insights and drive a top-tier customer support service to your customers.
Get your sample customer support report that will show the following KPIs custom to your Jira Service Desk data:
- Reopened Customer Defects
- % Right First Time
- % SLAs Met
- Mean Time to Respond