Aug 24, 2018 4:32:59 PM
As a service provider a Service-Level Agreement (SLA) is an agreement between you and your customer. It defines the services you will deliver, the responsiveness they can expect, and how you will measure performance.
Read MoreDec 23, 2015 7:00:00 AM
In today's business landscape, and particularly in the software industry, managing and optimising your IT infrastructure is becoming an increasingly central component in ensuring business success. With so many critical business functions taking place in the cloud, over the internet and via an ever-increasing number of devices, keeping an eye on your network service is essential in gaining the necessary amount of insight into the way your business functions. However, with the software tools we have access to today and the sheer amount of information they provide, it's easy to get lost in a sea of meaningless metrics and unimportant data.
Read MoreServiceClarity is for technology leaders including Infrastructure & Operations Managers, Delivery Managers and CIOs in fast growing technology companies.
ServiceClarity dashboards enable companies to pinpoint the infrastructure and operations KPIs they must fine-tune to optimize the effectiveness of their business processes.
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