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5 KPIs to drive revenue and retain your customers in retail

Retail is one of the most competitive industries with a sharp focus on increasing sales and retaining customers. In order for a retail organisation to stay on top, they need to know everything about their business.  As consumer behaviour changes, retail organisations are at an ever increasing demand to deliver an exceptional experience to both their in-store and online customers. But within the retail industry this doesn’t always happen. Former CEO of Home Depot had this to say:

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Understanding your JIRA workflow

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow.

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Benefits of Time Tracking for your Business

In order for agile teams and product owners to efficiently deliver high quality software, frequently within a short timescale, it is important to track time against stories and tasks. When product owners are contributing to multiple projects and teams are adjusting time estimates throughout the project, learning more about the product and development speed, product owners need an overview with an accurate picture of the project workflow to drive optimisation. While some feel time tracking is a way to watch individuals performance there are key advantages when tracking time within agile project management:

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Measure work in progress with JQL and leverage historical data

An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories, etc) that are actively being worked on at any one time. This is the simplest measure of work in progress (WIP) that you can track and in the absence of detailed estimates or sizing it can be a valuable way to monitor the flow of work.  The default JIRA installation and JIRA Cloud account come with a built in configuration that includes a work status called: “In Progress”. To make use of this default we could write a JQL query to find work that is currently “In Progress”.  

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How to use JIRA Workflow to get the KPIs you want

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages.  The stages that items in JIRA move through are collectively known as the JIRA Workflow and by default JIRA & JIRA cloud accounts come preconfigured with a simple JIRA Workflow, often referred to as “JIRA classic”.

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Get the most out of your JIRA data - The power of JIRA's Query Language (JQL)

ServiceClarity provides a set of unique data collectors specifically for working with your JIRA data. These range from simple issue counters to time trackers and also more specialised JIRA ServiceDesk SLA trackers or JIRA Agile Story Points and Epics. The value that these ServiceClarity JIRA data collectors provide builds upon the JIRA’s own query capabilities: the JIRA Query Language (JQL).

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6 Development KPIs You Need To Be Tracking

A lot of the customers we work with are advocates of using Agile Reporting and so the importance of having development KPIs are critical within their processes.

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Use Case: Measuring the KPIs that matter through lean capture and reporting of cloud service metrics.

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Agile and DevOps Needs a Stakeholder Reporting Layer

Introduction

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Are we on Budget?

JIRA is one of the most popular workflow management and ticketing solution on the market today. Used daily to track and plan work in tens of thousands of oragnisations JIRA often contains the most up to date and accurate picture how teams and projects are performing.

I'd like to show you how you can leverage JIRA's rich dataset to answer the seemly simple but often intractable question: Are we on budget?

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