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5 KPIs to drive revenue and retain your customers in retail

Retail is one of the most competitive industries with a sharp focus on increasing sales and retaining customers. In order for a retail organisation to stay on top, they need to know everything about their business.  As consumer behaviour changes, retail organisations are at an ever increasing demand to deliver an exceptional experience to both their in-store and online customers. But within the retail industry this doesn’t always happen. Former CEO of Home Depot had this to say:

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Do you know we now White label? 😎

Following an increased demand in our KPI reporting tool, we have now implemented a White labelling option, where you can add your very own company logo on our KPI reporting dashboard. 

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Why POS and Retail need to shop together 🛍

As we roll into the Christmas period, for some retailers this will be the make-or-break decider as to whether to continue having a store presence in 2019. Brick-and-mortar retail stores are struggling, in 2018 we have seen the closure of Mothership stores like Toys R Us, as well as a selection of Marks & Spencer, Gap and House of Fraser stores across the UK. Adopting new cutting-edge technology will be a necessity for the revival of retail stores.

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How Brick & Mortar can fight back against Amazon

 

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Understanding your JIRA workflow

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow.

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Our top 14 Software Quality KPIs

At ServiceClarity we believe that in order to be truly effective in monitoring and tracking development processes, every organisation requires KPIs that are custom to their data.  This allows them to completely optimise their processes while ensuring that they have accurate reports to empower how they make decisions.

However, it can be really difficult coming up with KPIs.  So we decided to put together a list of 14 Development KPIs that you should be implementing in to your engineering processes.

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The importance of an average resolution KPI

As a service provider a Service-Level Agreement (SLA) is an agreement between you and your customer. It defines the services you will deliver, the responsiveness they can expect, and how you will measure performance.

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Benefits of Time Tracking for your Business

In order for agile teams and product owners to efficiently deliver high quality software, frequently within a short timescale, it is important to track time against stories and tasks. When product owners are contributing to multiple projects and teams are adjusting time estimates throughout the project, learning more about the product and development speed, product owners need an overview with an accurate picture of the project workflow to drive optimisation. While some feel time tracking is a way to watch individuals performance there are key advantages when tracking time within agile project management:

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Measure work in progress with JQL and leverage historical data

An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories, etc) that are actively being worked on at any one time. This is the simplest measure of work in progress (WIP) that you can track and in the absence of detailed estimates or sizing it can be a valuable way to monitor the flow of work.  The default JIRA installation and JIRA Cloud account come with a built in configuration that includes a work status called: “In Progress”. To make use of this default we could write a JQL query to find work that is currently “In Progress”.  

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How to use JIRA Workflow to get the KPIs you want

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages.  The stages that items in JIRA move through are collectively known as the JIRA Workflow and by default JIRA & JIRA cloud accounts come preconfigured with a simple JIRA Workflow, often referred to as “JIRA classic”.

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