Metrics Matter
ServiceClarity Blog

6 benefits of applying Scaled Agile Framework

Why Scaled Agile Framework® (SAFe®)?

Rapid adaptation to technology changes and economic conditions is a critical factor for success across all organisations. From this; challenges have come in the form of monitoring, control, communication, change management and many more. Introducing Scaled Agile Framework® (SAFe®) has helped teams maintain an alignment with business goals keeping a balance in time, cost, and scope.

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The 5 Essential Executive KPIs to Track in Jira

KPI reporting is essential for a business as it is a clear demonstration of how effectively your company or department are meeting their objectives. There are two types of KPIs; low level and high levels.

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It's Official - ServiceClarity is now on The Atlassian Marketplace

Executive KPI Reporting for Jira is Now Available on The Atlassian Marketplace

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How NOT to do your Marketing Analytics

The concept of marketing analytics has come to light in the past few years with management and executives wanting to know the exact figures for conversion rates. Now, thanks to digital marketing, this is now possible. No longer is it a case of having billboard advertising and not knowing how many people saw your advertisement yet alone if anyone actually followed through and bought your product because they saw it. We now have the metrics at hand which gives us a clear picture of what is working, or not working. From working in marketing I have learned a few things you should do and a few that you should not. I'll share a few insights into my 'should not' list and how you can work around this.

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3 simple steps to know what KPIs to track.


There are hundreds of parameters that you can use to monitor your companies traction. However, a common misconstrued  associated with KPI reporting is that you're best to have as much data as possible to then showcase to your executives or clients. KPIs are meant to be your KEY performance indicators, not just a load of data pulled in from an API and creating noise. To know what KPIs you should track follow these 3 simple steps;

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5 KPIs Every Executive Meeting Should Be Talking About

The use of data in every business is becoming a fundamental decision maker. Every project manager will have a range of KPIs they are tracking and depending on the size of the company these KPIs may be measured by project, campaign or department. Each manager monitors their KPIs and reports to the executive management. The executive management then wants a collaborated view, they don't need to know the specifics of each project/campaign, they just need to know how the department's efforts are helping to reach the company's objectives.  

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The affordable alternative to Business Intelligence

 Business Intelligence, we've all heard of it, but what is it?

The whole concept of Business Intelligence surfaced in 1865, with a young guy called Richard Devens who was using it to describe how a banker profited from information by gathering and acting on it before his competition. More recently, an IBM computer scientist described the potential of gathering Business Intelligence (BI) through the use of technology. Business intelligence, as it is understood today, uses technology to gather and analyse data, translate it into useful information, and act on it "before the competition". 

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What KPIs does YOUR department need to track?

KPI tracking is crucial, whether you are in engineering, sales or support you need a measurable value to ensure you are achieving your objectives. Whether this focuses on customer acquisition, product discovery or project velocity each of these areas require you to define what success is and how to measure it.

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10 JIRA reports, and their KPIs, to measure development and operation success.

Measuring DevOps processes and getting the answers to efficiency questions can be broken into multiple report types that focus on best-practice Jira KPIs. Here are 10 Jira reports to help focus on continual improvement, increased quality, cost and faster time to market throughout an organisation.

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