Metrics Matter
ServiceClarity Blog

3 simple steps to know what KPIs to track.

 

There are hundreds of parameters that you can use to monitor your companies traction. However, a common misconstrued  associated with KPI reporting is that you're best to have as much data as possible to then showcase to your executives or clients. KPIs are meant to be your KEY performance indicators, not just a load of data pulled in from an API and creating noise. To know what KPIs you should track follow these 3 simple steps;

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What KPIs does YOUR department need to track?

KPI tracking is crucial, whether you are in engineering, sales or support you need a measurable value to ensure you are achieving your objectives. Whether this focuses on customer acquisition, product discovery or project velocity each of these areas require you to define what success is and how to measure it.

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