Metrics Matter
ServiceClarity Blog

Find out time spent on stories for each developer

Time tracking is important for agile software development as it allows project managers to better estimate, gives visibility into how time is managed and spent as well as knowing what an organisations resources are working on ensuring they are aligned with overall business goals. 

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Our top 14 Software Quality KPIs

At ServiceClarity we believe that in order to be truly effective in monitoring and tracking development processes, every organisation requires KPIs that are custom to their data.  This allows them to completely optimise their processes while ensuring that they have accurate reports to empower how they make decisions.

However, it can be really difficult coming up with KPIs.  So we decided to put together a list of 14 Development KPIs that you should be implementing in to your engineering processes.

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6 Operational KPIs you need to be tracking

ServiceClarity has worked with a range of customer support and service level managers that have a key focus on obtaining KPIs to drive customer satisfaction. Through this, we have identified 6 Essential Operational KPIs that we see as a trend that they are all looking for.

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Agile and DevOps Needs a Stakeholder Reporting Layer


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Are we on Budget?

JIRA is one of the most popular workflow management and ticketing solution on the market today. Used daily to track and plan work in tens of thousands of oragnisations JIRA often contains the most up to date and accurate picture how teams and projects are performing.

I'd like to show you how you can leverage JIRA's rich dataset to answer the seemly simple but often intractable question: Are we on budget?

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Top 4 DevOps Metrics

DevOps reporting provides a feedback loop that is the key to understanding how well teams deliver, how fast processes change and how best to help people plan when a company switches to agile. Another advantage of this type of reporting is that it also seeks to be inclusive, bridging the gaps between teams outside of the development organization. This enables stakeholders and teams, outside of the loop of development tools such as JIRA, to stay informed. They are then able to plan based on real-time feedback, therefore reducing the ‘Silo’ effect, which can often lead to delays and cost overruns. The following metrics allow businesses to answers the questions: When will we be done? and Do we have the capacity to deliver?

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DevOps Reporting for Delivering DevOps Projects at High Velocity

Agile and Lean techniques are well established in the Software and Tech industries. They bring an approach to software development that focuses on delivering quality products at speed, enabling projects to iterate quickly and to respond to changing market conditions and user demand. Now businesses are applying agile ideas across the entire delivery life-cycle from concept, through development, to release and even on to customer success. DevOps is the application of agile methods to prioritize above all, the continuous delivery of working software that meets the needs of the users. It takes software from development to operations and beyond and enables businesses to innovate faster and to adapt and above all deliver business value at high velocity.

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