Oct 26, 2018 12:54:38 PM
JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow.
Read MoreOct 17, 2018 4:54:00 PM
Time tracking is important for agile software development as it allows project managers to better estimate, gives visibility into how time is managed and spent as well as knowing what an organisations resources are working on ensuring they are aligned with overall business goals.
Read MoreOct 3, 2018 3:58:20 PM
At ServiceClarity we believe that in order to be truly effective in monitoring and tracking development processes, every organisation requires KPIs that are custom to their data. This allows them to completely optimise their processes while ensuring that they have accurate reports to empower how they make decisions.
However, it can be really difficult coming up with KPIs. So we decided to put together a list of 14 Development KPIs that you should be implementing in to your engineering processes.
Jul 17, 2018 10:36:31 AM
An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories, etc) that are actively being worked on at any one time. This is the simplest measure of work in progress (WIP) that you can track and in the absence of detailed estimates or sizing it can be a valuable way to monitor the flow of work. The default JIRA installation and JIRA Cloud account come with a built in configuration that includes a work status called: “In Progress”. To make use of this default we could write a JQL query to find work that is currently “In Progress”.
Read MoreJun 26, 2018 12:51:50 PM
ServiceClarity provides a set of unique data collectors specifically for working with your JIRA data. These range from simple issue counters to time trackers and also more specialised JIRA ServiceDesk SLA trackers or JIRA Agile Story Points and Epics. The value that these ServiceClarity JIRA data collectors provide builds upon the JIRA’s own query capabilities: the JIRA Query Language (JQL).
Read MoreJun 1, 2018 4:28:10 PM
At ServiceClarity we believe in getting the best you can from the data that you have. In practical terms this means working with the data available in operations tools such as JIRA and JIRA ServiceDesk. Operations tools often contain the most up to date and accurate picture of your organisation and as a core workflow and resource management product JIRA is plugged directly into how your team works. When combined with ServiceClarity this data can be leveraged to provide key insights and to drive optimisation.
Read MoreMay 25, 2018 9:48:30 AM
ServiceClarity has worked with a range of customer support and service level managers that have a key focus on obtaining KPIs to drive customer satisfaction. Through this, we have identified 6 Essential Operational KPIs that we see as a trend that they are all looking for.
Read MoreApr 24, 2018 9:38:55 AM
A lot of the customers we work with are advocates of using Agile Reporting and so the importance of having development KPIs are critical within their processes.
Read MoreTopics: JIRA, Business Value Dashboards, KPI Reporting, metric reporting, DevOps, Agile
Mar 12, 2018 10:14:04 AM
Feb 22, 2018 11:42:27 AM
ServiceClarity is for technology leaders including Infrastructure & Operations Managers, Delivery Managers and CIOs in fast growing technology companies.
ServiceClarity dashboards enable companies to pinpoint the infrastructure and operations KPIs they must fine-tune to optimize the effectiveness of their business processes.
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