Metrics Matter
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Do you know we now White label? 😎

Following an increased demand in our KPI reporting tool, we have now implemented a White labelling option, where you can add your very own company logo on our KPI reporting dashboard. 

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Case Study: Implementing ServiceClarity to Optimize Processes at Transpoco

Founded in 2004, Transpoco is a leading provider of fleet management solutions. The company’s original product was GPS tracking, although they have since expanded their solutions by including driving style, fuel efficiency and field service management. These applications are combined to bring about a synchronized solution to fleet management, with a specific focus on driver safety.

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6 Development KPIs You Need To Be Tracking

A lot of the customers we work with are advocates of using Agile Reporting and so the importance of having development KPIs are critical within their processes.

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Use Case: Measuring the KPIs that matter through lean capture and reporting of cloud service metrics.

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ServiceClarity KPI Library. Measure the right business performance metrics

Most organizations monitor the wrong KPIs simply because they are KPIs that existing IT systems provide. Measuring the wrong KPIs has an adverse effect on business performance by changing behaviour away from the objectives of the business. Organizations that look to define KPIs that more appropriately measure business value soon realise that the metrics necessary to produce these KPIs are not readily available and require new processes, new IT systems, and very often cultural change, in order to collect. This approach delays an assessment of business health, increases the cost of producing the KPIs, and ultimately leads to frustration from executives who want this information instantly and on demand.

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6 Critical JIRA Metrics

There’s no denying that Key Performance Indicators (KPIs) are needed to help drive operational improvements. KPIs are imperative for Infrastructure and Operations (I&O) managers to present performance information for all levels of the organisation. Selecting the right KPIs will optimize effectiveness and deliver long-term value to the organisation. You can monitor your KPI’s through real-time metrics dashboards, making it easy to make timely informed decisions.

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Five Benefits Of Business Value Dashboards

If we learned anything from William Shakespeare’s Romeo and Juliet, it’s that poor communication can lead to misunderstanding and ultimately, a tragic end.

However, poor communication and misunderstandings are not only common themes in fictional tales, but in real life too. And it’s often the main problem between C-level executives and IT departments. IT systems can be incredibly complex, and even the most basic systems and terminology can be difficult to comprehend for the layman. That’s where the Business Value Dashboard (BVD) comes in – it translates IT jargon into an easily understandable visual representation for ease of consumption across the business.

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