How Brick & Mortar can fight back against Amazon
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Nov 20, 2018 12:30:00 PM
Oct 26, 2018 12:54:38 PM
JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow.
Read MoreOct 17, 2018 4:54:00 PM
Time tracking is important for agile software development as it allows project managers to better estimate, gives visibility into how time is managed and spent as well as knowing what an organisations resources are working on ensuring they are aligned with overall business goals.
Read MoreOct 3, 2018 3:58:20 PM
At ServiceClarity we believe that in order to be truly effective in monitoring and tracking development processes, every organisation requires KPIs that are custom to their data. This allows them to completely optimise their processes while ensuring that they have accurate reports to empower how they make decisions.
However, it can be really difficult coming up with KPIs. So we decided to put together a list of 14 Development KPIs that you should be implementing in to your engineering processes.
Aug 24, 2018 4:32:59 PM
As a service provider a Service-Level Agreement (SLA) is an agreement between you and your customer. It defines the services you will deliver, the responsiveness they can expect, and how you will measure performance.
Read MoreAug 9, 2018 2:15:08 PM
In order for agile teams and product owners to efficiently deliver high quality software, frequently within a short timescale, it is important to track time against stories and tasks. When product owners are contributing to multiple projects and teams are adjusting time estimates throughout the project, learning more about the product and development speed, product owners need an overview with an accurate picture of the project workflow to drive optimisation. While some feel time tracking is a way to watch individuals performance there are key advantages when tracking time within agile project management:
Read MoreJul 17, 2018 10:36:31 AM
An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories, etc) that are actively being worked on at any one time. This is the simplest measure of work in progress (WIP) that you can track and in the absence of detailed estimates or sizing it can be a valuable way to monitor the flow of work. The default JIRA installation and JIRA Cloud account come with a built in configuration that includes a work status called: “In Progress”. To make use of this default we could write a JQL query to find work that is currently “In Progress”.
Read MoreJul 10, 2018 4:35:40 PM
JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow and by default JIRA & JIRA cloud accounts come preconfigured with a simple JIRA Workflow, often referred to as “JIRA classic”.
Read MoreJul 6, 2018 2:36:00 PM
Founded in 2004, Transpoco is a leading provider of fleet management solutions. The company’s original product was GPS tracking, although they have since expanded their solutions by including driving style, fuel efficiency and field service management. These applications are combined to bring about a synchronized solution to fleet management, with a specific focus on driver safety.
Read MoreJun 26, 2018 12:51:50 PM
ServiceClarity provides a set of unique data collectors specifically for working with your JIRA data. These range from simple issue counters to time trackers and also more specialised JIRA ServiceDesk SLA trackers or JIRA Agile Story Points and Epics. The value that these ServiceClarity JIRA data collectors provide builds upon the JIRA’s own query capabilities: the JIRA Query Language (JQL).
Read MoreServiceClarity is for technology leaders including Infrastructure & Operations Managers, Delivery Managers and CIOs in fast growing technology companies.
ServiceClarity dashboards enable companies to pinpoint the infrastructure and operations KPIs they must fine-tune to optimize the effectiveness of their business processes.
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