Metrics Matter
ServiceClarity Blog

Subscribe to Email Updates

Roger Wallace

Roger Wallace

Recent Posts

Measure work in progress with JQL and leverage historical data

An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories, etc) that are actively being worked on at any one time. This is the simplest measure of work in progress (WIP) that you can track and in the absence of detailed estimates or sizing it can be a valuable way to monitor the flow of work.  The default JIRA installation and JIRA Cloud account come with a built in configuration that includes a work status called: “In Progress”. To make use of this default we could write a JQL query to find work that is currently “In Progress”.  

Read More

How to use JIRA Workflow to get the KPIs you want

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages.  The stages that items in JIRA move through are collectively known as the JIRA Workflow and by default JIRA & JIRA cloud accounts come preconfigured with a simple JIRA Workflow, often referred to as “JIRA classic”.

Read More

Get the most out of your JIRA data - The power of JIRA's Query Language (JQL)

ServiceClarity provides a set of unique data collectors specifically for working with your JIRA data. These range from simple issue counters to time trackers and also more specialised JIRA ServiceDesk SLA trackers or JIRA Agile Story Points and Epics. The value that these ServiceClarity JIRA data collectors provide builds upon the JIRA’s own query capabilities: the JIRA Query Language (JQL).

Read More

Get the most out of your JIRA data

At ServiceClarity we believe in getting the best you can from the data that you have. In practical terms this means working with the data available in operations tools such as JIRA and JIRA ServiceDesk. Operations tools often contain the most up to date and accurate picture of your organisation and as a core workflow and resource management product JIRA is plugged directly into how your team works. When combined with ServiceClarity this data can be leveraged to provide key insights and to drive optimisation.

Read More

Are we on Budget?

JIRA is one of the most popular workflow management and ticketing solution on the market today. Used daily to track and plan work in tens of thousands of oragnisations JIRA often contains the most up to date and accurate picture how teams and projects are performing.

I'd like to show you how you can leverage JIRA's rich dataset to answer the seemly simple but often intractable question: Are we on budget?

Read More

Top 4 DevOps Metrics

DevOps reporting provides a feedback loop that is the key to understanding how well teams deliver, how fast processes change and how best to help people plan when a company switches to agile. Another advantage of this type of reporting is that it also seeks to be inclusive, bridging the gaps between teams outside of the development organization. This enables stakeholders and teams, outside of the loop of development tools such as JIRA, to stay informed. They are then able to plan based on real-time feedback, therefore reducing the ‘Silo’ effect, which can often lead to delays and cost overruns. The following metrics allow businesses to answers the questions: When will we be done? and Do we have the capacity to deliver?

Read More

DevOps Reporting for Delivering DevOps Projects at High Velocity

Agile and Lean techniques are well established in the Software and Tech industries. They bring an approach to software development that focuses on delivering quality products at speed, enabling projects to iterate quickly and to respond to changing market conditions and user demand. Now businesses are applying agile ideas across the entire delivery life-cycle from concept, through development, to release and even on to customer success. DevOps is the application of agile methods to prioritize above all, the continuous delivery of working software that meets the needs of the users. It takes software from development to operations and beyond and enables businesses to innovate faster and to adapt and above all deliver business value at high velocity.

Read More