Metrics Matter
ServiceClarity Blog

Lucy Martin

Recent Posts

Three Sales KPIs that Actually Matter For Your Business

As a sales team, the main objective is to achieve the revenue targets set by the powers above. A benchmark target can't just be pulled from thin air. The target has to be high enough to motivate and focus your team but low enough to be achievable. A target is a goal set for a salesperson measured in revenue for a specific time. Dependant on your market it should take multiple variables into consideration like seasonality, economic factors, business situation, historic revenue per rep and solicit feedback. Before you set any targets, as an executive you need to understand what exactly you want to track, what are your sales KPIs?

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3 simple steps to know what KPIs to track.

 

There are hundreds of parameters that you can use to monitor your companies traction. However, a common misconstrued  associated with KPI reporting is that you're best to have as much data as possible to then showcase to your executives or clients. KPIs are meant to be your KEY performance indicators, not just a load of data pulled in from an API and creating noise. To know what KPIs you should track follow these 3 simple steps;

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5 KPIs Every Executive Meeting Should Be Talking About

The use of data in every business is becoming a fundamental decision maker. Every project manager will have a range of KPIs they are tracking and depending on the size of the company these KPIs may be measured by project, campaign or department. Each manager monitors their KPIs and reports to the executive management. The executive management then wants a collaborated view, they don't need to know the specifics of each project/campaign, they just need to know how the department's efforts are helping to reach the company's objectives.  

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The affordable alternative to Business Intelligence

 Business Intelligence, we've all heard of it, but what is it?

The whole concept of Business Intelligence surfaced in 1865, with a young guy called Richard Devens who was using it to describe how a banker profited from information by gathering and acting on it before his competition. More recently, an IBM computer scientist described the potential of gathering Business Intelligence (BI) through the use of technology. Business intelligence, as it is understood today, uses technology to gather and analyse data, translate it into useful information, and act on it "before the competition". 

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Why Retailers need to track their deliveries ๐Ÿšš

Just a few years ago, online shoppers would happily wait a week or two to get their shopping. Today, thanks to companies like Amazon and ASOS, one-day shipping has become the norm. We have become so impatient that the majority of online shoppers expect their order status to be updated within a few hours, reports OSM Worldwideโ€™s State of Online Shopper Delivery Expectations.

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What KPIs does YOUR department need to track?

KPI tracking is crucial, whether you are in engineering, sales or support you need a measurable value to ensure you are achieving your objectives. Whether this focuses on customer acquisition, product discovery or project velocity each of these areas require you to define what success is and how to measure it.

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Do you know we now White label? ๐Ÿ˜Ž

Following an increased demand in our KPI reporting tool, we have now implemented a White labelling option, where you can add your very own company logo on our KPI reporting dashboard. 

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How Brick & Mortar can fight back against Amazon

 

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