Metrics Matter
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Emma Foster

Emma Foster

Recent Posts

Why POS and Retail need to shop together 🛍

As we roll into the Christmas period, for some retailers this will be the make-or-break decider as to whether to continue having a store presence in 2019. Brick-and-mortar retail stores are struggling, in 2018 we have seen the closure of Mothership stores like Toys R Us, as well as a selection of Marks & Spencer, Gap and House of Fraser stores across the UK. Adopting new cutting-edge technology will be a necessity for the revival of retail stores.

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Understanding your JIRA workflow

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow.

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Find out time spent on stories for each developer

Time tracking is important for agile software development as it allows project managers to better estimate, gives visibility into how time is managed and spent as well as knowing what an organisations resources are working on ensuring they are aligned with overall business goals. 

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The importance of an average resolution KPI

As a service provider a Service-Level Agreement (SLA) is an agreement between you and your customer. It defines the services you will deliver, the responsiveness they can expect, and how you will measure performance.

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Benefits of Time Tracking for your Business

In order for agile teams and product owners to efficiently deliver high quality software, frequently within a short timescale, it is important to track time against stories and tasks. When product owners are contributing to multiple projects and teams are adjusting time estimates throughout the project, learning more about the product and development speed, product owners need an overview with an accurate picture of the project workflow to drive optimisation. While some feel time tracking is a way to watch individuals performance there are key advantages when tracking time within agile project management:

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10 JIRA reports, and their KPIs, to measure development and operation success.

Measuring DevOps processes and getting the answers to efficiency questions can be broken into multiple report types that focus on best-practice JIRA KPIs. Here are 10 JIRA reports to help focus on continual improvement, increased quality and faster time to market throughout an organisation.

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