Metrics Matter
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Conor Graham

Conor Graham

Recent Posts

5 KPIs to drive revenue and retain your customers in retail

Retail is one of the most competitive industries with a sharp focus on increasing sales and retaining customers. In order for a retail organisation to stay on top, they need to know everything about their business.  As consumer behaviour changes, retail organisations are at an ever increasing demand to deliver an exceptional experience to both their in-store and online customers. But within the retail industry this doesn’t always happen. Former CEO of Home Depot had this to say:

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Our top 14 Software Quality KPIs

At ServiceClarity we believe that in order to be truly effective in monitoring and tracking development processes, every organisation requires KPIs that are custom to their data.  This allows them to completely optimise their processes while ensuring that they have accurate reports to empower how they make decisions.

However, it can be really difficult coming up with KPIs.  So we decided to put together a list of 14 Development KPIs that you should be implementing in to your engineering processes.

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6 Operational KPIs you need to be tracking

ServiceClarity has worked with a range of customer support and service level managers that have a key focus on obtaining KPIs to drive customer satisfaction. Through this, we have identified 6 Essential Operational KPIs that we see as a trend that they are all looking for.

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6 Development KPIs You Need To Be Tracking

A lot of the customers we work with are advocates of using Agile Reporting and so the importance of having development KPIs are critical within their processes.

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