Metrics Matter
ServiceClarity Blog

Colm Hayden

Colm Hayden
ServiceClarity CTO
Find me on:

Recent Posts

Case Study: Implementing ServiceClarity to Optimize Processes at Transpoco

Founded in 2004, Transpoco is a leading provider of fleet management solutions. The company’s original product was GPS tracking, although they have since expanded their solutions by including driving style, fuel efficiency and field service management. These applications are combined to bring about a synchronized solution to fleet management, with a specific focus on driver safety.

Read More

ServiceClarity KPI Library. Measure the right business performance metrics

Most organizations monitor the wrong KPIs simply because they are KPIs that existing IT systems provide. Measuring the wrong KPIs has an adverse effect on business performance by changing behaviour away from the objectives of the business. Organizations that look to define KPIs that more appropriately measure business value soon realise that the metrics necessary to produce these KPIs are not readily available and require new processes, new IT systems, and very often cultural change, in order to collect. This approach delays an assessment of business health, increases the cost of producing the KPIs, and ultimately leads to frustration from executives who want this information instantly and on demand.

Read More

6 Critical JIRA Metrics

There’s no denying that Key Performance Indicators (KPIs) are needed to help drive operational improvements. KPIs are imperative for Infrastructure and Operations (I&O) managers to present performance information for all levels of the organisation. Selecting the right KPIs will optimize effectiveness and deliver long-term value to the organisation. You can monitor your KPI’s through real-time metrics dashboards, making it easy to make timely informed decisions.

Read More

Six Reasons the C-Suite Prefer Scorecards vs Spreadsheets

Transforming data into meaningful insight is a crucial function for virtually any company today. From cash flow, sales and marketing, to profits and customer services, there are vast amounts of information that must be collected, stored, organized and analyzed for businesses to make strategic decisions in fast-moving times. Traditionally, spreadsheets were the main tools for organizing and analyzing data, however, modern C-level staff don't have the time to look through multiple reports and spreadsheets to understand what’s happening in their business. We live in a fast-paced world, and the time it takes to make important business decisions can affect your bottom line. Making decisions when you don’t have the right data in front of you can undermine your ability to achieve the strategic intent of your organisation That’s why scorecards are so important to today’s decision makers.

Read More

Five Benefits Of Business Value Dashboards

If we learned anything from William Shakespeare’s Romeo and Juliet, it’s that poor communication can lead to misunderstanding and ultimately, a tragic end.

However, poor communication and misunderstandings are not only common themes in fictional tales, but in real life too. And it’s often the main problem between C-level executives and IT departments. IT systems can be incredibly complex, and even the most basic systems and terminology can be difficult to comprehend for the layman. That’s where the Business Value Dashboard (BVD) comes in – it translates IT jargon into an easily understandable visual representation for ease of consumption across the business.

Read More

Four JIRA Service Desk Metrics Critical to IT Operations

In today's business landscape, and particularly in the software industry, managing and optimising your IT infrastructure is becoming an increasingly central component in ensuring business success. With so many critical business functions taking place in the cloud, over the internet and via an ever-increasing number of devices, keeping an eye on your network service is essential in gaining the necessary amount of insight into the way your business functions. However, with the software tools we have access to today and the sheer amount of information they provide, it's easy to get lost in a sea of meaningless metrics and unimportant data.

Read More

Join Us at Clearvision's Future of Team Collaboration London

 
Read More

Subscribe to Email Updates