Metrics Matter
ServiceClarity Blog

Subscribe to Email Updates

Get the most out of your JIRA data

At ServiceClarity we believe in getting the best you can from the data that you have. In practical terms this means working with the data available in operations tools such as JIRA and JIRA ServiceDesk. Operations tools often contain the most up to date and accurate picture of your organisation and as a core workflow and resource management product JIRA is plugged directly into how your team works. When combined with ServiceClarity this data can be leveraged to provide key insights and to drive optimisation.

Read More

6 Operational KPIs you need to be tracking

ServiceClarity has worked with a range of customer support and service level managers that have a key focus on obtaining KPIs to drive customer satisfaction. Through this, we have identified 6 Essential Operational KPIs that we see as a trend that they are all looking for.

Read More

6 Development KPIs You Need To Be Tracking

A lot of the customers we work with are advocates of using Agile Reporting and so the importance of having development KPIs are critical within their processes.

Read More

Use Case: Measuring the KPIs that matter through lean capture and reporting of cloud service metrics.

Read More

Agile and DevOps Needs a Stakeholder Reporting Layer

Introduction

Read More

Are we on Budget?

JIRA is one of the most popular workflow management and ticketing solution on the market today. Used daily to track and plan work in tens of thousands of oragnisations JIRA often contains the most up to date and accurate picture how teams and projects are performing.

I'd like to show you how you can leverage JIRA's rich dataset to answer the seemly simple but often intractable question: Are we on budget?

Read More

Implementing the North Star Metric at Transpoco

Summary

The proper implementation of a North Star Metric (NSM) brings focus and clarity to a company’s strategy and allows that strategy to be communicated to all stakeholders. This blog explains the idea and gives an example of implementing strategic KPI reporting at Transpoco, culminating with the identification of their NSM. This is now the key metric used to drive the growth of the company. 

Read More

ServiceClarity KPI Library. Measure the right business performance metrics

Most organizations monitor the wrong KPIs simply because they are KPIs that existing IT systems provide. Measuring the wrong KPIs has an adverse effect on business performance by changing behaviour away from the objectives of the business. Organizations that look to define KPIs that more appropriately measure business value soon realise that the metrics necessary to produce these KPIs are not readily available and require new processes, new IT systems, and very often cultural change, in order to collect. This approach delays an assessment of business health, increases the cost of producing the KPIs, and ultimately leads to frustration from executives who want this information instantly and on demand.

Read More

Top 4 DevOps Metrics

DevOps reporting provides a feedback loop that is the key to understanding how well teams deliver, how fast processes change and how best to help people plan when a company switches to agile. Another advantage of this type of reporting is that it also seeks to be inclusive, bridging the gaps between teams outside of the development organization. This enables stakeholders and teams, outside of the loop of development tools such as JIRA, to stay informed. They are then able to plan based on real-time feedback, therefore reducing the ‘Silo’ effect, which can often lead to delays and cost overruns. The following metrics allow businesses to answers the questions: When will we be done? and Do we have the capacity to deliver?

Read More

DevOps Reporting for Delivering DevOps Projects at High Velocity

Agile and Lean techniques are well established in the Software and Tech industries. They bring an approach to software development that focuses on delivering quality products at speed, enabling projects to iterate quickly and to respond to changing market conditions and user demand. Now businesses are applying agile ideas across the entire delivery life-cycle from concept, through development, to release and even on to customer success. DevOps is the application of agile methods to prioritize above all, the continuous delivery of working software that meets the needs of the users. It takes software from development to operations and beyond and enables businesses to innovate faster and to adapt and above all deliver business value at high velocity.

Read More