Metrics Matter
ServiceClarity Blog

ServiceClarity KPI Library. Measure the right business performance metrics

Most organizations monitor the wrong KPIs simply because they are KPIs that existing IT systems provide. Measuring the wrong KPIs has an adverse effect on business performance by changing behaviour away from the objectives of the business. Organizations that look to define KPIs that more appropriately measure business value soon realise that the metrics necessary to produce these KPIs are not readily available and require new processes, new IT systems, and very often cultural change, in order to collect. This approach delays an assessment of business health, increases the cost of producing the KPIs, and ultimately leads to frustration from executives who want this information instantly and on demand.

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6 Critical JIRA Metrics

There’s no denying that Key Performance Indicators (KPIs) are needed to help drive operational improvements. KPIs are imperative for Infrastructure and Operations (I&O) managers to present performance information for all levels of the organisation. Selecting the right KPIs will optimize effectiveness and deliver long-term value to the organisation. You can monitor your KPI’s through real-time metrics dashboards, making it easy to make timely informed decisions.

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10 JIRA reports, and their KPIs, to measure development and operation success.

Measuring DevOps processes and getting the answers to efficiency questions can be broken into multiple report types that focus on best-practice Jira KPIs. Here are 10 Jira reports to help focus on continual improvement, increased quality, cost and faster time to market throughout an organisation.

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Four JIRA Service Desk Metrics Critical to IT Operations

In today's business landscape, and particularly in the software industry, managing and optimising your IT infrastructure is becoming an increasingly central component in ensuring business success. With so many critical business functions taking place in the cloud, over the internet and via an ever-increasing number of devices, keeping an eye on your network service is essential in gaining the necessary amount of insight into the way your business functions. However, with the software tools we have access to today and the sheer amount of information they provide, it's easy to get lost in a sea of meaningless metrics and unimportant data.

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