Metric Reporting Dashboard Blog

Aug 9, 2018 2:15:08 PM

Benefits of Time Tracking for your Business

In order for agile teams and product owners to efficiently deliver high quality software, frequently within a short timescale, it is important to track time against stories and tasks. When product owners are contributing to multiple projects and teams are adjusting time estimates throughout the project, learning more about the product and development speed, product owners need an overview with an accurate picture of the project workflow to drive optimisation. While some feel time tracking is a way to watch individuals performance there are key advantages when tracking time within agile project management:

Jul 17, 2018 10:36:31 AM

Measure work in progress with JQL and leverage historical data

An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories, etc) that are actively being worked on at any one time. This is the simplest measure of work in progress (WIP) that you can track and in the absence of detailed estimates or sizing it can be a valuable way to monitor the flow of work. The default JIRA installation and JIRA Cloud account come with a built in configuration that includes a work status called: “In Progress”. To make use of this default we could write a JQL query to find work that is currently “In Progress”.

Jul 10, 2018 4:35:40 PM

How to use JIRA Workflow to get the KPIs you want

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow and by default JIRA & JIRA cloud accounts come preconfigured with a simple JIRA Workflow, often referred to as “JIRA classic”.

Jun 26, 2018 12:51:50 PM

Get the most out of your JIRA data - The power of JIRA's Query Language (JQL)

ServiceClarity provides a set of unique data collectors specifically for working with your JIRA data. These range from simple issue counters to time trackers and also more specialised JIRA ServiceDesk SLA trackers or JIRA Agile Story Points and Epics. The value that these ServiceClarity JIRA data collectors provide builds upon the JIRA’s own query capabilities: the JIRA Query Language (JQL).

Jun 1, 2018 4:28:10 PM

Get the most out of your JIRA data

At ServiceClarity we believe in getting the best you can from the data that you have. In practical terms this means working with the data available in operations tools such as JIRA and JIRA ServiceDesk. Operations tools often contain the most up to date and accurate picture of your organisation and as a core workflow and resource management product JIRA is plugged directly into how your team works. When combined with ServiceClarity this data can be leveraged to provide key insights and to drive optimisation.

May 25, 2018 9:48:30 AM

6 Operational KPIs you need to be tracking

ServiceClarity has worked with a range of customer support and service level managers that have a key focus on obtaining KPIs to drive customer satisfaction. Through this, we have identified 6 Essential Operational KPIs that we see as a trend that they are all looking for.

Apr 24, 2018 9:38:55 AM

6 Development KPIs You Need To Be Tracking

A lot of the customers we work with are advocates of using Agile Reporting and so the importance of having development KPIs are critical within their processes.

Mar 12, 2018 10:14:04 AM

Use Case: Measuring the KPIs that matter through lean capture and reporting of cloud service metrics.

Feb 22, 2018 11:42:27 AM

Agile and DevOps Needs a Stakeholder Reporting Layer

Introduction

Feb 13, 2018 9:41:29 AM

Are we on Budget?

JIRA is one of the most popular workflow management and ticketing solution on the market today. Used daily to track and plan work in tens of thousands of oragnisations JIRA often contains the most up to date and accurate picture how teams and projects are performing.

I'd like to show you how you can leverage JIRA's rich dataset to answer the seemly simple but often intractable question: Are we on budget?

Metrics Matter
ServiceClarity Blog