Metrics Matter
ServiceClarity Blog

6 benefits of applying Scaled Agile Framework

Why Scaled Agile Framework® (SAFe®)?

Rapid adaptation to technology changes and economic conditions is a critical factor for success across all organisations. From this; challenges have come in the form of monitoring, control, communication, change management and many more. Introducing Scaled Agile Framework® (SAFe®) has helped teams maintain an alignment with business goals keeping a balance in time, cost, and scope.

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The 5 Essential Executive KPIs to Track in Jira

KPI reporting is essential for a business as it is a clear demonstration of how effectively your company or department are meeting their objectives. There are two types of KPIs; low level and high levels.

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ServiceClarity have a brand spanking new app update coming your way!

 ServiceClarity are excited to announce we are currently in the process of undergoing a makeover. We listened to your feedback and are in the process of updating these changes!

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ServiceClarity are LIVE on the Atlassian Marketplace

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5 KPIs Every Executive Meeting Should Be Talking About

The use of data in every business is becoming a fundamental decision maker. Every project manager will have a range of KPIs they are tracking and depending on the size of the company these KPIs may be measured by project, campaign or department. Each manager monitors their KPIs and reports to the executive management. The executive management then wants a collaborated view, they don't need to know the specifics of each project/campaign, they just need to know how the department's efforts are helping to reach the company's objectives.  

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Do you know we now White label? 😎

Following an increased demand in our KPI reporting tool, we have now implemented a White labelling option, where you can add your very own company logo on our KPI reporting dashboard. 

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Understanding your JIRA workflow

JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core JIRA is a work tracking tool built around the concept of tracking work items (tasks, problems, customer issues, bugs, etc) through a set of defined stages. The stages that items in JIRA move through are collectively known as the JIRA Workflow.

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Find out time spent on stories for each developer

Time tracking is important for agile software development as it allows project managers to better estimate, gives visibility into how time is managed and spent as well as knowing what an organisations resources are working on ensuring they are aligned with overall business goals. 

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Our top 14 Software Quality KPIs

At ServiceClarity we believe that in order to be truly effective in monitoring and tracking development processes, every organisation requires KPIs that are custom to their data.  This allows them to completely optimise their processes while ensuring that they have accurate reports to empower how they make decisions.

However, it can be really difficult coming up with KPIs.  So we decided to put together a list of 14 Development KPIs that you should be implementing in to your engineering processes.

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The importance of an average resolution KPI

As a service provider a Service-Level Agreement (SLA) is an agreement between you and your customer. It defines the services you will deliver, the responsiveness they can expect, and how you will measure performance.

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