ServiceClarity Blog

The Advantage of Automated vs Manual KPI reports

Posted by Colm Hayden on Mar 21, 2017 10:03:00 AM

Part 8 in our series of customer testimonials from Epic Games CIO, Chris Gerhardt discusses the advantages of using automated reports instead of manual KPI reports.

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Topics: Customer Testimonials

Measuring Cloud with ServiceClarity

Posted by Colm Hayden on Mar 16, 2017 10:02:38 AM

Part 7 in our series of customer testimonials with Epic Games CIO, Chris Gerhardt explores how ServiceClarity measures cloud KPIs in a multi-vendor environment.

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Topics: Customer Testimonials

ServiceClarity Support

Posted by Colm Hayden on Mar 8, 2017 1:24:21 PM

Part 6 in our series of customer testimonials from Epic Games CIO, Chris Gerhardt.

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Topics: KPI Reporting, Customer Testimonials

Management Reaction to ServiceClarity Reports

Posted by Colm Hayden on Feb 28, 2017 9:13:00 AM

Part 5 in our series of customer testimonials from Epic Games CIO, Chris Gerhardt.

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Topics: KPI Reporting, Customer Testimonials

Why ServiceClarity?

Posted by Colm Hayden on Feb 21, 2017 7:13:00 AM

Part 4 in our series of customer testimonials from Epic Games CIO, Chris Gerhardt.

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Topics: KPI Reporting, Customer Testimonials

Driving Excellence with ServiceClarity

Posted by Colm Hayden on Feb 14, 2017 8:13:00 AM

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Topics: KPI Reporting, Customer Testimonials

Producing KPIs from Multiple Data Sources

Posted by Colm Hayden on Feb 7, 2017 7:15:00 AM

Part 2 in our series of customer testimonials from Epic Games CIO, Chris Gerhardt.

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Topics: KPI Reporting, Customer Testimonials

Who Needs ServiceClarity?

Posted by Colm Hayden on Jan 31, 2017 5:23:00 PM

This is the first in a series of customer testimonials from Epic Games CIO, Chris Gerhardt.

This week Chris shares with us who he thinks needs ServiceClarity.

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Topics: KPI Reporting, Customer Testimonials

Six Reasons the C-Suite Prefer Scorecards vs Spreadsheets

Posted by Colm Hayden on Mar 15, 2016 7:30:00 AM

Transforming data into meaningful insight is a crucial function for virtually any company today. From cash flow, sales and marketing, to profits and customer services, there are vast amounts of information that must be collected, stored, organized and analyzed for businesses to make strategic decisions in fast-moving times. Traditionally, spreadsheets were the main tools for organizing and analyzing data, however, modern C-level staff don't have the time to look through multiple reports and spreadsheets to understand what’s happening in their business. We live in a fast-paced world, and the time it takes to make important business decisions can affect your bottom line. Making decisions when you don’t have the right data in front of you can undermine your ability to achieve the strategic intent of your organisation That’s why scorecards are so important to today’s decision makers.

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Topics: Business Scorecards

Five Benefits Of Business Value Dashboards

Posted by Colm Hayden on Mar 8, 2016 1:19:18 PM

If we learned anything from William Shakespeare’s Romeo and Juliet, it’s that poor communication can lead to misunderstanding and ultimately, a tragic end.

However, poor communication and misunderstandings are not only common themes in fictional tales, but in real life too. And it’s often the main problem between C-level executives and IT departments. IT systems can be incredibly complex, and even the most basic systems and terminology can be difficult to comprehend for the layman. That’s where the Business Value Dashboard (BVD) comes in – it translates IT jargon into an easily understandable visual representation for ease of consumption across the business.

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Topics: Business Value Dashboards